How to Reopen Your Locked Dabble Account
If your Dabble account is locked, follow the steps below to understand the procedures, required documents, and verification timelines to regain access to your account.
Required Documents for Account Verification
To verify your locked account and proceed with reopening, you must prepare and submit the following documents:
Bank Statement: - Include recent deposits and withdrawals to Dabble. - Must have the bank's official letterhead, your full name, address, bank details (BSB and account number), and visible transactions. - Ensure the statement is in PDF format (screenshots are not acceptable).
Payment Method Verification: - For debit cards: Provide an image of the card showing the first six and last four digits, the name on the card, expiry date, and bank issuer. The back of the card must also be submitted, with CVN and middle digits blocked. - For digital wallets: Submit payment reference numbers, payers, and transaction amounts.
Photo Identification: - A photo of yourself holding a valid ID, such as an Australian Driver’s License or Passport.
Submit all documents in color and attach them via email to Dabble for review.
Account Reopening Process Timeline
After submitting the necessary documents, the security team will review your information and reply with in 24 hours: If there are issues with the initial verification, the matter might escalate to management for further review which can cause delays
Steps to Reopen Your Dabble Account where No Verification Necessary
The process to reopen your account depends on your situation. Follow these steps:
Contact Dabble Customer Support: - Call Dabble customer support at 1800 322 253, available from 9:00 AM to 5:00 PM AEDT. - The customer support team will guide you through the specific steps to unlock your account.
Use the 'Forgotten Password' Option: - Go to the Dabble login page and select “Forgotten Password.” - Enter the phone number associated with your Dabble account. - You will receive a text message with a verification code. Enter this code, create a new password, and save the changes. - Note: Ensure the phone number matches the number linked to your account; otherwise, this method will not work and additional verification will be required.
Document Submission: - Submit the required documents listed in the previous section to verify your account. Specifically, this might include statements showing deposits from Cash App, Apple Pay, or other payment methods, depending on how funds were transferred to your Dabble account.
Additional Considerations
Always ensure the documents submitted are clear, legible, and in color.
For quicker processing, double-check that you have read the email carefully and all information is given in the required format
By following these guidelines, you should be able to successfully resolve account issues and minimise disruptions.