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How to Withdraw

šŸ“£ We are currently aware of an issue affecting SMS verification code delivery.

If you are not receiving your code when adding a bank account, please try the following steps:

1. Delete and reinstall the Dabble app to make sure you are on the latest version, then try adding your bank account again.

2. Check your SMS Spam or Junk Folder in case the code has been filtered there.

3. Search your text messages for 'Dabble' or 'TWVerify' to see if the code was quietly delivered.

4. If you find a message from 'TWVerify' or 'Dabble', mark it as Not Spam so future codes arrive normally.

If the code still does not arrive after trying the above, contact our Support Team via Live Chat.

Withdrawal Methods

Withdrawals can only be made via Bank Transfer directly to your verified Australian bank account. Withdrawals cannot be processed over the phone or via Live Chat. All requests must be submitted through the Dabble app only.

In certain cases, we may need to request additional information or documents to confirm account ownership before a withdrawal can be completed.


How to Withdraw

Step 1 - Add your bank account

If you haven't already added a bank account, follow these steps:

1. Tap the Settings Cog in the top right corner of the app.

2. Select⚔Fast Withdrawal from the menu

3. Tap Add New Bank Account

4. Enter the following details:

  • Bank Name

  • BSB Number

  • Account Number

  • Name on Account - This MUST be your first and last name exactly as registered with your bank. Nicknames or custom account names will not be accepted.

5. Tap Add Bank Account to save.

6. You will receive a verification code via SMS to the mobile number on your Dabble account. Enter this code to confirm.
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Important: The bank account must be in your own name and registered to you as the account holder. Third party withdrawals are not permitted at Dabble.

Step 2 - Make a withdrawal

1. Tap the Settings Cog in the top right corner of the app.

2. Select⚔Fast Withdrawal from the menu

3. Enter the amount you wish to withdraw (minimum is $5.00 AUD).

4. Select your bank account and tap Withdraw to submit your request.

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Withdrawal Processing Times

Once you've submitted a withdrawal request, it will be processed as soon as possible.

Fast Withdrawals

Once we have successfully processed a number of your initial withdrawals, the majority will become Fast Withdrawals, provided your bank account supports the OSKO / NPP (New Payments Platform). Fast Withdrawals are typically received within minutes.

Fast Withdrawals are unavailable between 11:00pm and 8:30am AEST each day. Any withdrawal requests made during this window will be processed by our payments team by 3:00pm AEST.

To check whether your bank supports NPP / OSKO, visit the NPPA website here.

Standard Processing

Your first withdrawals will be processed by 3:00pm AEST on the same day, provided the request is submitted before the cutoff. Withdrawal requests submitted after 3:00pm AEST will be processed by 3:00pm AEST the following day at the latest.

Our payments team processes withdrawals 7 days a week, including weekends and public holidays.

Processing times may also vary depending on:

  • Your bank or payment provider

  • Whether any additional verification or checks are required

  • Banking outages outside of our control


Checking Your Withdrawal Status

You can view the status of your withdrawal at any time by going to Settings āš™ļø → ⚔Fast Withdrawal → Withdrawal History in the app.

Your withdrawal will show one of the following statuses:

Pending

Your withdrawal is still under review or requires further verification. This may include routine checks or confirmation of your payment details before it can progress to the next stage.

Approved

Your withdrawal has been reviewed and approved by our team and is queued for processing. No further action is required from you. Funds have not yet been released - Approved withdrawals are typically processed up to twice daily, with processing generally completed before or just after 3:00pm AEST.

Paid

Your withdrawal has been released from our end. Once marked as Paid, the final delivery time is determined by your bank and may vary. In most cases, funds will already be in your account.

Failed

We attempted to process your withdrawal, but it was rejected by our payment processor. This can happen for a number of reasons, including incorrect or invalid bank details, or a temporary outage or issue at your bank.

When a withdrawal fails, the funds are returned to Dabble but are not immediately credited back to your account balance. Our Payments Team reviews failed withdrawals throughout the day, checks your details, and makes any necessary corrections before returning the funds to your account so you can withdraw again. Rest assured, your funds are safe throughout this process.

Failed withdrawals are checked for throughout the day, but if you notice a withdrawal showing as Failed, reach out to our Support Team via Live Chat and they will assist you further.


Why Your Withdrawal May Still Be Pending

In some cases, a withdrawal may take longer than expected. Common reasons include:

Verification requirements

Additional information or documents may be needed to verify your withdrawal details. If this applies, we'll contact you by email with instructions on what's required. Please also check your spam or junk folder for any messages from us.

Bank or payment provider checks

Your bank may be carrying out additional security checks. These are outside of our control and can affect processing times.

Withdrawal request timing

If your withdrawal was submitted after 3:00pm AEST, it will be processed by 3:00pm AEST the following day.

Banking outages

Temporary outages at your bank or our payment provider can cause delays or failures. If you suspect this is the case, please check for any known outages with your bank directly.

Incorrect or recently updated bank details

Incorrect bank details are a common cause of withdrawal failures. Always ensure your BSB, account number, and name on account are accurate. If you have recently updated your bank details, additional verification may be required before the withdrawal can be completed.

If none of the above apply

If your withdrawal is still pending and none of the above reasons seem to apply, it's possible we've already contacted you for further information. Please check your email inbox, including your spam or junk folder, for any messages from us.

If you haven't received anything or are unsure what's needed, contact our Support Team and they'll be happy to help.


Frequently Asked Questions

I've just made my first withdrawal and it's still pending - why?

First withdrawals are subject to a manual review by our payments team as part of our standard security process. This means your first few withdrawals will be processed at 3:00pm AEST rather than instantly.

Once we have successfully processed a number of your initial withdrawals and your bank account supports OSKO/NPP, future withdrawals will become Fast Withdrawals and arrive within minutes.

Can I cancel my withdrawal once submitted?

No. Once a withdrawal request has been submitted, it cannot be cancelled by you. If your withdrawal fails, however, our Payments Team will return the funds to your account balance after review. See the Failed status in the section above for more details.

My withdrawal was paid to the wrong bank account - what do I do?

If your withdrawal has been paid to an incorrect bank account, we need to wait for the relevant bank to reverse the funds back to us. This process can take 24–48 hours over business days only.

Once we have received the funds, we will credit them to your Dabble account and notify you by email. Please note that Dabble has no control over how long the reversal process takes.

I've added the wrong bank account - how do I remove it?

Contact our Support Team via Live Chat or phone on 1800 322 253 and we'll remove it for you.

Why can't I withdraw?

You may not have met the turnover requirement. All deposits must be bet through at least once before a withdrawal can be authorised. For example, if you deposit $50, you will need to place bets using that balance before you are eligible to withdraw any funds.

My withdrawal shows as Paid but I haven't received the funds - what should I do?

Once a withdrawal is marked as Paid, the funds have left Dabble. Final delivery time is determined by your bank. If you have not received the funds within a reasonable timeframe after the Paid status was applied, contact your bank in the first instance. If you continue to experience issues, reach out to our Support Team.

My balance isn't showing as available to withdraw - what should I do?

If your balance doesn't appear available for withdrawal and you've already met the turnover requirement, try logging out and back into the app. This refreshes your account status and resolves most minor session issues. If the problem persists, contact our Support Team.


Common Reasons for Withdrawal Failures

Banking Outages:

  • Temporary outages at your bank or Dabble's payment provider can cause withdrawals to fail. For instance, widespread outages (e.g., at Commonwealth Bank) have led to transaction failures in the past.

Incorrect or Outdated Banking Details:

  • Incorrect banking details are a common cause of withdrawal failures. Always ensure that your bank account information is accurate and up-to-date.

Rejected Transactions at the Bank-side:

  • Sometimes, withdrawals show as "Paid" on Dabble but fail at your bank due to a rejection. The failure reason is often determined by the bank.


​Important Information

  • The minimum withdrawal amount is $5.00 AUD.

  • Withdrawals can only be made through the Dabble app. Our Customer Service team cannot process withdrawals or add bank account details on your behalf.

  • The bank account must be in your own name as the registered account holder. Third party withdrawals are not permitted.

  • Withdrawal requests submitted after 3:00pm AEST will be processed the following day.

  • Fast Withdrawals are unavailable between 11:00pm and 8:30am AEST.

  • Once submitted, withdrawal requests cannot be cancelled.

  • Additional verification may be required before a withdrawal can be completed.

  • Final delivery times are determined by your bank once the withdrawal has been sent.

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