Skip to main content

Account Verification

This is Version 1.4 and was last updated on the 18/12/2025

Why do I need to verify my identity?

Dabble is required to verify all of our customer accounts when opening your Dabble account. This forms part of the Anti-Money Laundering legislation proposed by the Australian Federal Government.

How do I verify my account?

To verify your account, we will attempt to verify your details automatically upon the opening of your Dabble account. This is done via a 3rd party verification system (Equifax and GreenID), using the information you have provided on sign up, testing credit reporting amongst other sources.

Often, this step is automatically completed on sign up and nothing further is required.

Initial Verification through the App

If the automated check at sign up was unsuccessful, you can attempt to verify yourself manually with the App. We will need 1 (sometimes 2) of the following forms of ID supplied to Dabble:

  • Australian Driver’s License (both sides)

  • Passport

  • Medicare Card

Prohibited or Insufficient Documents

Certain IDs are not acceptable for Dabble verification, including:

  • Paper IDs.

  • Inmate identifications.

  • Altered or expired documents. You must wait until a valid, permanent, government-issued ID (such as a passport) is available.

To begin, tap on your Profile icon, and tap on the Settings cog. There at the top of this page, if you need to verify your identity, it will describe this at the top:

mceclip0.png

From there, choose your document you wish to verify, and follow the prompts to do this there. - Ensure all documents are scanned or photographed in color.

  • Attach both the front and back of applicable ID cards in your submission.

  • Use Dabble’s secure submission instructions for processing.

blobid0.jpg

blobid2.jpg

If unsuccessful, you will be able to attempt the remaining 2 documents to help verify your identity:

blobid3.jpg

Unsuccessful in verifying your account?

You will need to email these documents to – [email protected] – with your Username attached. Our support team will then attempt to complete the verification manually. We will process this within 24 hours of receipt of valid documents and reply via email once completed.

Did this answer your question?