Have you tried turning it on and off again?

If you are having an issue and it doesn't seem like anything can help, try logging out and the of the account, and log back in. Should that fail, try to delete the app and re-download it. You'd be surprised how often these two steps will help as a troubleshooting step to help with your issues you may be facing.

Verification

Why do I need to Verify my account?

Initial Verification at sign up stage

As part of our operation license and to give you complete access to an account, Dabble must verify your identity before you can transact.

Further details can be found here Account verification information

Extra Verification

Please note that we may also need to conduct Extra Verification during the life time of your account. Where this is necessary you will receive an email giving specific instructions to complete the process.

Deposits

Why was my deposit declined

Some financial institutions decline online transactions to Wagering companies. If you are using a card from Citibank, Macquarie Bank, Suncorp, BOQ and American Express and experience any issues, these may prohibit your ability to deposit with Dabble. It may be worth trying and deposit using a card from a different financial institution.

Insufficient funds Always ensure you have sufficient funds available before attempting to deposit into your Dabble account.
Incorrect CV2 Always ensure that your 3- digit CV2 matches the card you are using. If they do not match your deposit will not be authorised.
Your card may have expired – Always check that your card is up to date and that it hasn’t expired.
Your card has been reported lost or stolen – If your card has been reported lost or stolen, the bank will not allow any transactions to be made on that card
Reached your Deposit Limit
Master Card Deposits All deposits via master card require a security code to be entered. This is issued by your banking provider. If you are not receiving this please delete the app and reinstall before trying again
To Many Failed Depsoit Attempts. This in its self can lead your bank to freeze further deposit attempts for a short period of time
What is the minimum deposit amount?
Minimum deposits are:
Google Pay $5
Apple Pay $5
Paypal $10
PayID $10
Debit Card $10

Withdrawals

Why can't I withdraw?

You may not have met the turnover requirements. All Bookmakers require a deposit to be played through before withdrawal. You'll then be free to withdraw any returns. In other words you can only withdraw funds from winning bets.

How do I withdraw? Funds can be withdrawn directly to your chosen bank account via the App. Please check out how to do this here

If you need to remove bank details we need to do this over this Phone only. Please call 18003222533

How long will it take? Most withdrawals will be received almost instantly! Fast Withdrawals baby!🙂

Why was my withdrawal not instant?

Your first handful of withdrawals will be received at 3pm aedt on any given day including weekends and bank holidays. If your withdrawal request is made after 3.00pm aedt, it will be processed on the following day at 3pm at the very latest.

Dabble may need to conduct a manual review to approve the withdrawal. In these cases withdrawals will still be processed every single day at 3pm aedt
The above scenarios make the assumption your bank account can make use of OSKO / NPP. The majority do but if your doesn't then you will receive funds within 3 working days

Can I cancel a withdrawal?

No, Dabble no longer offers this feature due to recommendations around safer gambling. Any withdrawals will reach you no later than 3pm aedt but will usually be instant in any case.

How do I change my bank details for withdrawals?

Please give us a call to remove any details that were there previously on 1800322253. Once removed you can do that within the app in the withdrawals section.

Passwords

How do I make my account more secure with passwords?

Security of your account should be at the forefront of your mind.

The most important thing about your password is that is unique. Do not use a password that has been used for any other 3rd party website, application or service. This will protect you from data leaks from 3rd party providers outside of Dabble
It is a good idea to change your password regularly
Bear in mind passwords with personal information are easy for someone else to guess. Best to use a combination of both capital and lower-case letters, numbers and also include symbols.

Never share your password.
Dabble staff will NEVER ask you for your password

How do I reset my password?

If you forget your password just use the forgot password link in the top right of the sign up screen. Note you will need to use the phone with the same number thats registered on your Dabble account for this to work.

How to 'reset password'

General

When will I get my account statement? You will be sent your monthly activity statement to your listed email address, on the first Monday of the month. Please allow 24 hours from this time for you to receive this.

Can I change my Username?

Yes you can but only once. If your sure what you want to change it to contact Customer Service via Live Chat or Phone 1800 3222 53

How to get in touch with Dabble Customer Support

For opening times and contact methods please check out this page

I didn't get my sign up bonus, why not?

It is no longer legal for any sign up codes to offer any incentive for opening an account. Its sadly still common for sign up codes to be presented on 3rd party websites nonetheless. These codes are either bogus or are not actually applicable to Australian customers.

If a leg in my multi is refunded does my bet stand?

If your bet is a Same Game Multi your stake will be refunded

If your bet is a regular Multi then the bet will stand on the remaining legs

If your bet is a pick'em then your bet will stand on the remining legs as long as there is at least 2 legs involving different teams

How do I update my mobile phone number?

To update your number please email a PDF document issued from your network provider which shows your Name and the new number to [email protected]

If my selection took no part in the game is my bet refunded?

Yes. Please allow some time for the refund to come through though. This often wont be settled as refund until the end of the match/game in question in order to avoid potential settlement errors.

Where did my Bonus cash go?

Please note that all bonus cash has an expiry date. You can see this in the 'My Bonus Cash' Section found in settings.

What is my referral code or sign up code?

Incentives for new customer referrals or sign up bonus' are a thing of the past as they are no longer legal in Australia. Any sites offering these are bogus or are for bookmakers outside of Australia

What options do I have to manage my deposits on Dabble?

To help keep your gambling safe and sustainable you can use the Deposit Limit feature. With a deposit Limit you can choose a maximum amount for deposits over a specific time period. This can be found in the App under Settings/Responsible Gambling and his highly recommended!

Why didn't my exotic bet get paid out at the tote dividend?

At Dabble we have our own unique dividend structure known as the Dabble Divi! Its often more and sometimes less just like the regular totes but click here for more information on this one

Why do I need to check in with you before making my next deposit?

If you have used the take a break feature recently we sometimes like to have a 'check in' over the phone as part of our Safer Gambling Policy once it has ended. A check in may also be necessary after a review of recent activity on the account. It doesn't take too long though and is nothing to worry about. Please call 1800322253 and we can get it done.

Why has my bet not been paid in full?

The most common reason for this scenario is