Have you tried turning it on and off again?
If you are having an issue and it doesn't seem like anything can help, try logging out and the of the account, and log back in. Should that fail, try to delete the app and re-download it. You'd be surprised how often these two steps will help as a troubleshooting step to help with your issues you may be facing.
Verification
Why do I need to verify my Identity? As part of our operation licence and to give you complete access to an account, Dabble must verify all of our customer accounts within 3 days of opening. That means to say that we must confirm that you are who you say you are.
Banking
Why can’t I action any Deposit or Withdrawals over the phone? Dabble makes withdrawals available to customers via the app and not over the phone. It’s more efficient for you and is more transparent and secure for you.
All payments must be actioned by you after you have logged in. You will be able to add in a new Credit/Debit card and add in your nominated bank accounts details for any future withdrawals. Not forgetting the ability to make your own deposits and withdrawals in your Dabble account.
Deposits
The bank has declined the transaction? - Some financial institutions decline online transactions to Wagering companies. If you are using a card from Citibank, Macquarie Bank, Suncorp, BOQ and American Express and experience any issues, these may prohibit your ability to deposit with Dabble. It may be worth trying and deposit using a card from a different financial institution.
Insufficient funds Always ensure you have sufficient funds available before attempting to deposit into your Dabble account.
Incorrect CV2 Always ensure that your 3- digit CV2 matches the card you are using. If they do not match your deposit will not be authorised.
Your card may have expired – Always check that your card is up to date and that it hasn’t expired.
Your card has been reported lost or stolen – If your card has been reported lost or stolen, the bank will not allow any transactions to be made on that card
Why can't I deposit funds? You have may have reached your imposed deposit limit cap.
Withdrawals
Why can't I withdraw? You may not have verified your account yet. You can find more information about this on our verification page. You also may not have met the turnover requirements for this. All deposits made into your Dabble account, need to be played through once, at any odds. You'll then be free to withdraw any returns of this there.
How do I withdraw? Funds can be withdrawn directly to your chosen bank account via Bank Transfer. Please check out how to do this here:
How long will it take?
First time withdrawals will be manually approved and may take longer. Withdrawals may take 24 hours to clear, depending on your financial institution. If a withdrawal request is submitted over the weekend or on a public holiday, this request will be processed on the next business day. If your withdrawals are requested prior to 3.00pm AEST, these will be processed on the same day.
Some withdrawals will not be paid so fast.
- Banks may withhold funds and only pay as a normal bank transfer (next business day). This would normally only happen for larger amounts
- Dabble may need to conduct a manual review to approve the payment. In these cases withdrawals will still be processed at least twice a day (including weekends), so you'll likely get withdrawn funds into your bank account within a few hours of making the requests.
Passwords
How do I make my account more secure with passwords? Security is our top priority. Always make sure you keep your account secure by regularly changing and setting secure passwords.
Passwords with personal information are easy but make it easier for someone else to guess.
Below are tips when setting a password:
Don't use passwords that are based on personal information.
Use a combination of both capital and lower-case letters, numbers and also include symbols.
Use different passwords for different systems.
Regularly update and change all of your passwords
How do I reset my password? Have you forgotten your username or do you want to change your password?
If you forget your password remember Dabble offers a mobile ID.
It happens to the best of us…..
Statements
When will I get my account statement? You will be sent an account statement to your listed email address, on the first Monday of the month. Please allow 24 hours from this time for you to receive this.