If you feel Dabble has not provided a quality product or a high level of service, or you are dissatisfied in any way, we would like to address this and get to get a suitable outcome for all.
As a minimum Dabble wants to provide:
Easily accessible and transparent mechanisms for dealing with customer complaints.
Deal with all complaints in a timely, courteous, and fair manner. We will email you back within 48 hours with an indication of how long it will take to resolve.
Ensure complaints are managed in a confidential manner.
How to lodge a complaint
The easiest way to lodge a complaint is via email at [email protected]
If you would like to speak to someone in person, our Customer Support Team via Live Chat, or Phone Call. Our contact number is available on 1800 322 253 (1800 DABBLE). Our contact hours can be found here:
What information to include?
To assist us to address your complaint as efficiently as possible, please provide the following information:
Your name, and date of birth as a minimum (Follow up security questions may be required)
Details of the bet/transaction or service in question (Event, Bet Type etc)
Preferred resolution
Any evidence that you can show, such as screenshots or a video of the incident/s that have occurred.
Any other relevant information you may have that you believe may be relevant.
If after speaking to a Dabble Representative, you feel your complaint has still not been addressed, your complaint will then be escalated to a Manager. A Dabble manager will then investigate the complaint again and then a response will be provided back to you.
If your complaint is not resolved to your satisfaction and is betting related, you can then escalate your complaint to the Northern Territory Racing and Wagering Commission (NTRWC) by completing by gambling dispute form on the NTRWC website . As the complaint involves a betting dispute, the NTRWC decision will be final and binding for both parties.